1. General information

1.1 Welcome to our General Terms and Conditions! We are very happy that you made it here. This may not be the most exciting document you will ever read, but it is important to determine what you can expect from us and what we expect from you. And just to be clear: When we say “us”, “we” or Innovative Generation, we mean Innovative Generation Nagyné Scheffer Enkeltpersonforetak, 934 178 467.

1.2 These terms and conditions apply if you place an order with us via the website www.innovativegenerationclothes.com (hereinafter referred to as “Online Shop”).

1.3 By placeing your order, you agree to these Terms and Conditions, which we will only call “Terms” in the following. Therefore, please make sure that you have read and understood them before the order.

1.4 To place an order, you must have the right to conclude contracts, which means that you must be at least 18 years of age and not under guardianship. However, orders that are paid for with a debit/credit card may be made if you are at least 16 years old. You must provide a valid name, a valid e-mail address, a billing address and a delivery address in the countries EU.

You agree to provide complete and accurate information when registering and maintaining your customer account. You are responsible for keeping your data up to date and entering changes without delay in your customer account. Incomplete or incorrect information may result in the customer account being blocked and orders being rejected.

1.5 You may not place an order for business, commercial or self-employed activities. We do not issue commercial VAT invoices for business purposes. Companies within the meaning of Section 14 BGB are not entitled to place orders. We expressly point out that we do not issue any invoices within the meaning of Section 14 UStG.

1.6 We have the right to amend these terms and conditions at any time, but the terms and conditions you submit at the time of your purchase continue to apply to the respective purchase. Any changes made will be included in the latest published version of the terms and conditions in the online shop. Changes to the Terms will become effective from the time you accept the Terms, i.e. in connection with a new purchase. This means that we can change our terms from time to time and will also make changes. So keep visiting this site to stay up to date. Since we do not archive previous versions of the Terms, we recommend that you keep the copy we send you with each order confirmation.

2. Prices and shipping costs

2.1 The prices shown in the online shop include statutory VAT, but not the shipping costs. At the checkout, you will be shown the total cost of your purchase including the shipping costs.

2.2 Please note that prices, items and offers may vary in the online shop and in the physical stores.

2.3 The shipping costs are shown at the checkout, where the available delivery options are visible. Further information can be found here. The delivery options available to you depend on your shipping address and the ordered items.

If we are unable to deliver your order in full and need to make more than one delivery, you will not be charged any additional costs for the further deliveries. You can see at the cash desk when you place order. Further information can be found here.

2.4 We may offer promotions, discount codes, gifts and other offers from time to time. Such offers are only valid for the period specified in connection with these offers and on the conditions directly associated with it. Offers cannot be combined with other discounts, unless expressly stated otherwise in the online shop. You must enter the discount code for the offer (if it is not automatically added to the checkout) before you make the purchase to use the offer.

3. Order

3.1 Do you want to place an order? Great! We explain how this works. You put the items you want to order in your shopping bag by using the “Add” button. In the shopping bag you can check your order and remove items, if you have considered it differently before going to check. If you place your order by clicking the button “Complete purchase”, you make a binding offer to purchase the items in the shopping cart. You agree that you are obliged to pay the purchase price if we accept your order. Depending on the payment method you have selected, further steps may be required to complete your payment.

3.2 Upon receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that this email is only used to confirm receipt of your order and does not constitute acceptance of your offer. Your order will be considered a purchase offer, and a binding contract will only be concluded as soon as we have expressly accepted your offer by sending a shipping confirmation e-mail. We will inform you of our acceptance of your offer within five (5) days of receipt of your order by sending you the shipping confirmation email. The shipping confirmation email is our acceptance of your order and the conclusion of our contract. Great!

3.3 For various reasons we may not be able to approve your order. We reserve the right not to approve your order for the following reasons: 3.3.a. Company, 3.3.b. legal or 3.3.c. commercial reasons. This could be the case, for example, if the item you ordered is defective and we have no further items in stock, or if we suspect that items are ordered for commercial resale. If we cannot approve your order, we will inform you as soon as possible after sending the automatic e-mail confirmation, but of course before we approve your order and send you the shipping confirmation. However, this does not apply to missing items – whether due to human errors during the packing process or during transport.

3.4 If we have already received a payment for an order that has not been approved by us, we will attempt to refund the appropriate amount using the same payment method you used to make the payment. If alternative regulations are necessary for any reason, we will contact you to arrange the refund.

3.5 An order must be at least € 10.00 to be processed after deduction of vouchers or discounts.

4. Payment methods

We offer the following payment methods. Depending on which payment method you choose, additional costs and conditions may apply.

4.1 Prepayment

Credit card or debit card

You can enter your payment details when you place your order by using a valid debit/credit card (VISA or Mastercard). The corresponding amount will be reserved immediately on your card, but only debited when the goods have been shipped. Innovative Generation reserves the right to verify the validity of the debit/credit card, the available credit in relation to the order value and the correctness of the address information of the person ordering. On the basis of the results of this inspection, we can also refuse orders.

PayPal

When paying via PayPal, Innovative Generation reserves the right to check whether it is a valid PayPal account, whether there is enough funds to cover the purchase price and whether the billing address of the ordering person is correct. The corresponding amount will be reserved immediately on your PayPal account, but will not be debited until the goods are sent out of the warehouse. Innovative Generation reserves the right to refuse any purchase.

Pay immediately

The payment method “Pay immediately.” is provided by Klarna.

You pay securely by “Immediately payment” with your online banking. Your online banking data will only be collected in Klarna’s secure payment form, Innovative Generation does not have access to your data or your account. For more information and questions please visit clearna.com or contact Klarna Customer Service.

Stripe

Stripe Payments Europe Limited is the entity through which Stripe processes payments for European businesses, based in Ireland and serving as a provider of financial infrastructure for businesses.

4.2 Payment after delivery

Pay later / installment purchase

The payment method “Paying Later” is provided by Klarna.

Once your order has been shipped in the warehouse, Klarna will provide you with information on how and when you should pay your payment. For more information or questions about your payment, please visit clearna.com or contact Klarna Customer Service.

4.4 Other

You will receive your proof of purchase in the shipping confirmation email. For this purpose, a correct e-mail address must be stored in your customer account. You agree to update your email address in your customer account if it changes.

5. Delivery

5.1 You wonder when your order arrives? At the checkout, you will be informed of the delivery options available to your specified delivery address before submitting your order, including the estimated delivery time after confirming your order and the shipping cost for the selected delivery option. If we approve your order, you will receive a shipping confirmation by e-mail with all relevant information about your order and the selected delivery option.

5.2 Even if we do our best to deliver within the specified delivery time, delivery may sometimes take longer due to unforeseen events. If your order does not arrive within the specified delivery time, please contact our customer service, which will do its best to help you.

5.3 Sometimes life comes in and you forget to pick up your order or respond to the shipping company. That’s fine, we have all been in this situation. If your order cannot be delivered after several delivery attempts or if you do not pick up the parcel shop or the packing station after several reminders, we have the right to charge you for the return costs of € 2.99. You will refund the order value and shipping costs using the same payment method that you used for your purchase, minus the return fee. Please note that if you have chosen a more expensive delivery option than the standard delivery, only the amount of the cost of the standard delivery will be refunded.

5.4 Please note that we cannot deliver to company addresses. Packing stations are not delivered.

6. Return & Revocation

6.1 You have changed your mind? Our partner, Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we and Printify offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the info@innovativegenerationclothes.com email address and provide a clear photo showing the issue. There is no need to return the damaged product.

Note

The refund will be paid to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that our partner Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

If you have not received your refund within 10 days, please contact customer service info@innovativegenerationclothes.com and we will assist you.

6.2 If you notify us, you can optionally use the following template, but this is not necessary: To Innovative Generation Nagyné Scheffer, hereby I declare that I will receive from my purchase contract for the following goods (insert order number), received on (insert date). Sincerely (your name, address and date).

6.3 Of course, we make every effort to ensure that everything runs smoothly in our online shop system. However, there may be occasional problems. If it is not possible to access your online order via the online shop system due to any system malfunction, we will not be able to process your purchase.

7. Deficiencies

7.1 Is there a problem with the item you ordered? According to applicable consumer protection laws, all items must be free from defects, which means that they comply with the purchase contract, are suitable for the intended purpose and provide the same service as all other items of the same type. Please submit your complaint to us if this is not the case. We are happy to help you. You can find further information on reporting defects here: info@innovativegenerationclothes.com

7.2 Depending on the article, relevant defect and your request, we offer you to replace the item with a new one if it is considered defective. If this is not possible or if this process would cause disproportionate costs, we will offer you a price reduction or refund as you wish. Please note: our partner, Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we and Printify offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the info@innovativegenerationclothes.com email address and provide a clear photo showing the issue. There is no need to return the damaged product.

7.3 If an article you received is defective and you notice the defect within 30 days of receipt of the article, you can follow the instructions in Section 6 (Return & Revocation). Please send notification to Customer Service that the item was defective.

7.4 Any costs you incur to incorrect/defective items, in will be refunded to you using the same payment method you used when you purchased.

8. Liability

8.1 We do our best to precisely present and describe the characteristics of our items in the online shop in terms of dimensions, composition and colours. However, the color display depends on your device. Our measurements are only approximate values to better assess the model or fit of the respective article. It is not a guarantee of the actual dimensions of the item you receive, as the final measurements may vary depending on the material used in the manufacture. If you are not satisfied with the item you ordered, you can return it – see Section 6 (Return & Revocation).

8.2 What happens if something really goes wrong? If an event occurs that is beyond our control and which we cannot adequately cope with or foresee, we are no longer obliged to perform the contract with you. Such an event could include state action or omissions, new laws, labour laws, war or war danger, serious disturbances of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus and natural disasters. If any of these events occur, we are not obliged to pay you for any damages. Please note that as a consumer in all such circumstances you always have the right to cancel your purchase.

9. Complaints and dispute resolution

9.1 If you have a complaint regarding an article or service, please let us know by contacting our customer service: info@innovativegenerationclothes.com

9.2 We adhere to the applicable alternative local dispute resolution mechanisms to resolve potential customer complaints.

9.3 We comply with the applicable mandatory consumer protection laws and do not intend to exclude or restrict your rights to which you are entitled by these Terms.

10. Severability clause

If a clause on these terms and conditions is invalid for any reason, this shall not affect the enforceability of the remaining clauses of these Terms, subject to applicable law.

11. Information about the company

Business name: Innovative Generations Nagyne Scheffer

Business office: Remmemsvegen 90. 6390 Vestnes, Norway
Organization number: 934178467
VAT no.: NO 934178467 VAT
Contact customer service: info@innovativegenerationclothes.com

2025-09-14

Terms and Conditions – Norway

1. General

1.1 Welcome to our terms and conditions! We are happy to see you. This may not be the most exciting document you have ever read, but it is important to define what you can expect from us and what we expect from you. And to be perfectly clear: When we say “us”, “we” or “Innovative Generation”, we mean Innovative Generation Nagyné Scheffer Enkeltpersonforetak, 934 178 467.

1.2 These terms and conditions apply when you order something from us via the website www.innovativegenerationclothes.com.

1.3 By placing an order, you agree to be bound by these terms and conditions. Therefore, it is important that you have read and understood them before ordering.

1.4 To place an order, you must be legally able to enter into contracts, meaning you must be at least 18 years old and not under guardianship. You must also have a valid email address and delivery address in Norway.

1.5 You cannot place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for business use.

1.6 We have the right to change these terms and conditions, but the terms you accept at the time of purchase will always apply to that purchase. Any changes will be included in the latest published version of the terms and conditions in the online store. Changes to the terms and conditions will apply from the time you accept the terms and conditions, i.e. in connection with making a new purchase. This means that we can and are likely to change the terms and conditions from time to time, so please continue to visit this page to stay up to date.

2. Prices and delivery costs

2.1 The prices displayed in the online store include the statutory value-added tax, but do not include delivery costs. The total cost of the purchase, including delivery costs, is displayed at the checkout.

2.2 Please note that prices in the online store may differ from prices in physical stores.

2.3 The cost of the different delivery options is displayed at checkout. The delivery options available to you depend on the delivery address and the items you have ordered.

2.4 If we cannot deliver the entire order and have to deliver in multiple shipments, you will only be charged for one delivery. If we cannot deliver all the items in your order at once but have to split them into multiple shipments, we will not charge you additional shipping costs for subsequent deliveries to a collection point. All shipping costs are displayed at the checkout stage. Prices may vary between stores and online stores.

2.5 From time to time, we offer promotions, discount codes, gifts and other offers. Such offers are only valid for the period specified in connection with these offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless otherwise expressly stated in the online store. You must enter the discount code for the offer before completing your purchase in order to take advantage of the offer, unless the offer is automatically added to your shopping bag. 

3. Ordering

3.1 Want to order something? Great! Here’s how. You collect the items you want to order in your shopping bag using the “Add” button. In the shopping bag view, you can review your order and remove any items if you have changed your mind before proceeding to checkout. When you place your order by clicking the “Complete Purchase” button, you make a binding offer to purchase the items in your shopping bag. Depending on the payment method you have chosen, additional steps may be required to complete the payment.

3.2 Once we have received your order, we will send you an automatic confirmation by email that your order has been placed. Please note that an order is an offer from you and does not constitute a binding contract until the order has been accepted by us. If we accept your order, we will send you a shipping confirmation email that includes all relevant information about your order and delivery. The shipping confirmation email is our acceptance of your order and a conclusion of our contract. Yay!

3.3 We may not be able to accept your order, and there may be various reasons for this. We reserve the right to not accept your order for any 3.3.a. operational, 3.3.b. legal or 3.3.c. commercial reason. For example, this may be the case if the item you ordered is defective and we have no more items in stock, or if we suspect that the items are being ordered for commercial resale. If we cannot accept your order, you will be notified as soon as possible after the automatic email confirmation has been sent, but of course before we accept the order and send you the shipping confirmation.

3.4 If we have already received payment for an order we have not approved, we will attempt to refund the relevant amount via the same method you used to pay. If alternative arrangements are necessary for any reason, we will contact you to resolve the refund.

3.5 An order must be at least EUR 10 after any coupons or discounts are deducted, to be processed. 

4. Payment methods

You can pay for the goods in various ways, as described below. Additional costs and terms may apply, depending on the payment method you choose.

4.1 Payment before or upon delivery

Credit card or debit card

You can provide your payment details when placing your order, using a valid credit or debit card (VISA or Mastercard). The relevant amount will be immediately reserved on the card, but not charged until the goods have been shipped. Innovative Generation reserves the right to check the validity of the credit or debit card, the credit status in relation to the order value and whether the buyer’s address details are correct. We may reject orders based on the results of these checks.

PayPal

When paying with PayPal, Innovative Generation reserves the right to check the validity of the PayPal account, that the balance covers the purchase price and the billing address of the buyer. The applicable amount is immediately reserved in your PayPal account, but is not charged until the goods have been shipped from the warehouse. Innovative Generation reserves the right to reject any purchase.

Pay now

The “Pay Now” service is offered by Klarna.

You pay securely via direct transfer in your online bank. Your online banking details are tracked exclusively in Klarna’s secure payment form. Innovative Generation does not have access to your data or your account. If you would like more information or have any questions, please visit klarna.com or contact Klarna’s customer service here https://www.klarna.com/no/kundeservice/

4.2 Payment after delivery

Pay later

Our Pay Later services are provided by Klarna. As soon as your order has been shipped from the warehouse, you will receive information from Klarna on how and when to complete your payment. If you would like more information or have any questions regarding your payment, please visit klarna.com or contact Klarna customer service here https://www.klarna.com/no/kundeservice/

4.3 Stripe

Stripe Payments Europe Limited is the entity through which Stripe processes payments for European businesses, based in Ireland and serving as a provider of financial infrastructure for businesses.

You can also contact our customer service for further assistance. 

5. Delivery

5.1 You may be wondering when your order will arrive? During the checkout process, before submitting your order, you will be informed about the delivery options available for the delivery address you have entered, including the estimated delivery time after order approval and the cost of each option.

If we approve your order, you will receive a shipping confirmation email, which contains all relevant information about your order and the delivery option you have chosen.

5.2 Although we do our best to deliver within the stated timeframe, delivery may occasionally take longer due to unforeseen circumstances. If your order does not arrive within the estimated delivery time, please contact customer service who will do their best to assist you.

5.3 The cost of each delivery method is shown at checkout.

5.4 Sometimes things get in the way and you suddenly forget to pick up your order or respond to the carrier. It’s okay, it can happen to us all. However, if your order cannot be delivered after several attempts, or if the order is not picked up at the pick-up point after several reminders, we have the right to charge you the cost of returning the order to us.

5.5 Due to transport restrictions, we are unfortunately unable to deliver to certain distribution points in Kvalfjord, Hakkstabben, Kongshus and Skavnakk.

Please note that we cannot deliver to business addresses and parcel points/shops.

6. Returns

6.1 Have you changed your mind? That’s fine. Under EU consumer protection law, you have the right to withdraw from all or part of your purchase within 14 days of receiving your order. In addition, we give you an additional 16 days as an extended right to return one, more or all of the items in your order. This means that you have a total of 30 days to return items. For sale items, however, the voluntary right of withdrawal does not apply, so the right of withdrawal is 14 days from receipt of the complete order.

Please note that our production partner, Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

If you would like to arrange an alternative way for solve a problem, please contact Customer Service: info@innovativegenerationclothes.com

6.2 When notifying us, you may choose to use the following optional template, but it is not required:

To Innovative Generation Nagyné Scheffer: I hereby give notice that I withdraw from the contract for the sale of the following goods (insert order number), received (insert date). Kind regards, (insert your name, address and date).

6.6 If you choose to return all items in an order, we will refund the value of the order and the delivery cost. However, you will be charged for the return shipping cost, unless otherwise stated in the online store. If you choose to keep some items and only return part of the order, the delivery cost will not be refunded.

6.7 The refund will be refunded to the same payment method you used when

7. Defects

7.1 Is there something wrong with the item you ordered? According to current consumer protection laws, all products must be free from defects, i.e. they must comply with the sales contract, be fit for their purpose and function like any other product of the same type. If this is not the case, you can submit a complaint to us: info@innovativegenerationclothes.com. We will be happy to help you.

7.2 Depending on the item, the fault in question and your request, we will offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would involve disproportionate costs, we will offer you a price reduction or refund, whichever you prefer.

7.3 If an item you have received is defective and you notice the defect within 30 days of receiving it, or 14 days (for sale items), you may choose to follow the instructions in Section 6 (Returns). State that the item was defective, either on the returns form or in your communication with customer service.

8. Our responsibility

8.1 We make every reasonable effort to ensure that the information in our online store is accurate, complete and up-to-date. However, information may occasionally be incorrect, incomplete or out of date. We are not bound by such information if you understood or should have understood that the information was incorrect, incomplete or out of date.

8.2 We do our best to accurately display and describe the characteristics of our products in the online store in terms of dimensions, composition and colors. However, the color you see may vary depending on the device you use. Our measurements are only approximate values ​​to better estimate the model or fit of a particular item. They are not a guarantee of the actual dimensions of the item you receive, as the final dimensions may vary, depending on the material used in its production. If you are not satisfied with the item you ordered, see section 6 (Returns).

8.3 What happens if something goes really wrong? If an event beyond our control occurs, which we could not reasonably have prevented or foreseen, we are no longer obliged to perform the contract with you. Such an event could be a government act or omission, new legislation, labour law conflict, war or threat of war, major disruption of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus and natural disasters. If one or more of these events occur, we are not obliged to compensate you for any damages. Please be aware that you as a consumer always have the right to cancel your purchase in such circumstances. 

9. Complaints and dispute resolution

9.1 If you have a complaint regarding one or more of our products or services, you can let us know by contacting customer service: info@innovativegenerationclothes.com

9.2 We follow applicable local alternative dispute resolution mechanisms to resolve potential customer complaints.

9.3 Customers in Norway can submit complaints about us to the Norwegian Consumer Authority. You can find more information at https://www.forbrukertilsynet.no/har-du-en-klage/klag-til-forbrukertilsynet .

9.4 We comply with applicable mandatory consumer protection laws and we do not intend to exclude or limit any such rights you may have through these Terms.

10. Detachment

If any clause in these Terms is found to be unenforceable, for any reason, this will not affect the enforceability of any other clause in these Terms. 

11. Company information 

Business name: Innovative Generations Nagyne Scheffer 

Business office: Remmemsvegen 90. 6390 Vestnes, Norway
Organization number: 934178467
VAT no.: NO 934178467 VAT
Contact customer service: info@innovativegenerationclothes.com

2025-09-14

Terms and Conditions – UK

1. General

1.1 Welcome to our terms and conditions! We are so happy you’ve made it here. This may not be the most exciting document you’ll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say “us”, “we” or “Innovative Generation”, we mean Innovative Generation Nagyné Scheffer Enkeltpersonforetak, 934 178 467.

1.2 These terms and conditions apply when you place an order with us via the website www.innovativegenerationclothes.com.

1.3 By placing your order you agree to be bound by these terms and conditions, or the “Terms” as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. 

1.4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in the UK, Jersey and Guernsey (excluding all other Channel Islands, BFPO and mail forwarding companies).

1.5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1.6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 

2. Prices and delivery charges

2.1 The prices displayed in the Online Store include the statutory value added tax (where applicable), but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2.2 Please note that prices in the Online Store can differ from prices in our physical stores.

2.3 The cost for delivery is shown in the checkout view, where available delivery options are presented. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2.4 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

3.1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shopping bag using the “Add to bag” button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the “Complete purchase” button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment.

3.2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay!  

3.3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3.4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

4. Payment methods

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

4.1 Payment before delivery

Card payments

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Innovative Generation reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal

When paying by PayPal, Innovative Generation reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Innovative Generation reserves the right to deny any purchase.

Stripe

Stripe Payments Europe Limited is the entity through which Stripe processes payments for European businesses, based in Ireland and serving as a provider of financial infrastructure for businesses. 

4.2 Payment after delivery

Provided by Klarna. As soon as your order has been dispatched to the warehouse, you will receive information from Klarna on how and when to complete your payment. Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

5. Delivery

5.1 So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option. 

5.2 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

5.4 We endeavour to deliver your order to an address in the UK, Jersey or Guernsey in accordance with your selected delivery option. Unfortunately we are unable to deliver to other Channel Islands, BFPO and mail forwarding companies.

6. Returns

6.1 Have you changed your mind? Our Partner Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Innovative Generation and our partner Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

6.2 The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days from the day zou providing evidence of defected product.  If you have not received your refund within 14 days, please contact Customer Service and we will help you.

6.3 How can I report an issue with my order? If you’re experiencing any issues with your order or shipment, including missing or delayed deliveries, or if you need to report a problem with a received product, please contact our customer service: info@innovativegenerationclothes.com

7. Defects

7.1 Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we’re happy to help. 

7.2 We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

7.3 If an item you have received is defective and you discover the defect within 30 days of receiving the items, or 14 days (for sale items) of receiving the items, you may choose to follow the instructions in section 6 (Returns). Please state that it is a defective item in the return form or when contacting customer service. Your statutory warranty rights under applicable law remain unaffected.

8. Our Liability

8.1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

8.2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, please see section 6 (Returns).

8.3 What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

8.4 Our maximum liability to you for any loss or damage arising in connection with your order via the Online Store shall be limited to the total price of your order and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a reasonably foreseeable consequence of such breach.

Innovative Generation is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Nothing in these Terms shall exclude or limit Innovative Generation’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective goods under applicable consumer protection legislation.

9. Dispute Resolution and Complaint Handling Policy

9.1 If you have a complaint regarding any of our products or services, please let us know by contacting customer service: info@innovativegenerationclothes.com

9.2 We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints.

9.3 Customers within the UK may file complaints to Consumer Arbitration. 

Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. 

For further information or to submit your complaint to Consumer Arbitration please visit https://www.cdrl.org.uk/consumer-arbitration/.  Alternatively, your complaint can be addressed to: Consumer Arbitration, 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW.”

9.4 We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.

10. Severence

Subject to applicable law, if any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

11. Company Information

Business name: Innovative Generations Nagyne Scheffer 

Business office: Remmemsvegen 90. 6390 Vestnes, Norway
Organization number: 934178467
VAT no.: NO 934178467 VAT
Contact customer service: info@innovativegenerationclothes.com

14-09-2025

Terms & Conditions

1. General

1.1 Welcome to our terms and conditions! We are so happy you’ve made it here. This may not be the most exciting document you’ll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say “us”, “we” or “Innovative Generation”, we mean Innovative Generation Nagyné Scheffer Enkeltpersonforetak, 934 178 467.

1,2 These terms and conditions apply when you place an order with us via the website www.innovativegenerationclothes.com.

1,3 By placing your order you agree to be bound by these terms and conditions, or the “Terms” as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. 

1,4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in the UK, Jersey and Guernsey (excluding all other Channel Islands, BFPO and mail forwarding companies).

1,5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1,6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 

2. Prices and delivery charges

2,1 The prices displayed in the Online Store include the statutory value added tax (where applicable), but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2,2 Please note that prices in the Online Store can differ from prices in our physical stores.

2,3 The cost for delivery is shown in the checkout view, where available delivery options are presented. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2,4 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

3,1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shoppingbag using the “Add to bag” button. In the shoppingbag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the “Complete purchase” button, you are making a binding offer to purchase the items in the shoppingbag. Depending on your selected payment method, further steps may be required to finalise your payment.

3,2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay!  

3,3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3,4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

4. Payment methods

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

4,1 Payment before delivery

Card payments

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Innovative Generation reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal

When paying by PayPal, Innovative Generation reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Innovative Generation reserves the right to deny any purchase.

Stripe

Stripe Payments Europe Limited is the entity through which Stripe processes payments for European businesses, based in Ireland and serving as a provider of financial infrastructure for businesses. 

4,2 Payment after delivery

Provided by Klarna. As soon as your order has been dispatched to the warehouse, you will receive information from Klarna on how and when to complete your payment. Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

5. Delivery

5,1 So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option. 

5,2 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

5,4 We endeavour to deliver your order to an address in the UK, Jersey or Guernsey in accordance with your selected delivery option. Unfortunately we are unable to deliver to other Channel Islands, BFPO and mail forwarding companies.

6. Returns

6,1 Have you changed your mind? Our Partner Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Innovative Generation and our partner Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

6,2 The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days from the day zou providing evidence of defected product.  If you have not received your refund within 14 days, please contact Customer Service and we will help you.

6.3 How can I report an issue with my order? If you’re experiencing any issues with your order or shipment, including missing or delayed deliveries, or if you need to report a problem with a received product, please contact our customer service: info@innovativegenerationclothes.com

7. Defects

7,1 Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we’re happy to help. 

7,2 We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

7,3 If an item you have received is defective and you discover the defect within 30 days of receiving the items, or 14 days (for sale items) of receiving the items, you may choose to follow the instructions in section 6 (Returns). Please state that it is a defective item in the return form or when contacting customer service. Your statutory warranty rights under applicable law remain unaffected.

8. Our Liability

8,1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

8,2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, please see section 6 (Returns).

8,3 What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

8,4 Our maximum liability to you for any loss or damage arising in connection with your order via the Online Store shall be limited to the total price of your order and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a reasonably foreseeable consequence of such breach.

Innovative Generation is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Nothing in these Terms shall exclude or limit Innovative Generation’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective goods under applicable consumer protection legislation.

9. Dispute Resolution and Complaint Handling Policy

9,1 If you have a complaint regarding any of our products or services, please let us know by contacting customer service: info@innovativegenerationclothes.com

9,2 We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints.

9,3 Customers within the UK may file complaints to Consumer Arbitration. 

Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. 

For further information or to submit your complaint to Consumer Arbitration please visit https://www.cdrl.org.uk/consumer-arbitration/.  Alternatively, your complaint can be addressed to: Consumer Arbitration, 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW.”

9,4 We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.

10. Severence

Subject to applicable law, if any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

11. Company Information

Business name: Innovative Generations Nagyne Scheffer 

Business office: Remmemsvegen 90. 6390 Vestnes, Norway
Organization number: 934178467
VAT no.: NO 934178467 VAT
Contact customer service: info@innovativegenerationclothes.com

14-09-2025